Privacy Policy Last updated: 06/06/2025
Business name: AuDHD and Then Some
1. Who we are AuDHD and Then Some provides digital resources, membership content, online support spaces, community information, educational resources, and wellbeing-related content for neurodivergent adults, including autistic, ADHD and AuDHD adults. For the purposes of UK data protection law, AuDHD and Then Some is the “data controller” for the personal information we collect and use through this website, email, memberships, and related services. If you have any questions about this Privacy Policy or how your personal information is used, contact: audhdandthensome@gmail.com
2. What personal information we collect We may collect and use the following types of personal information. Information you give us directly This may include: your name; email address; phone number, if you provide it; social media handle, if you contact us through social media; membership or account details; messages, enquiries, feedback or testimonials you send to us; information you provide when joining a mailing list, support group, membership, event, course or community space; accessibility needs or support preferences you choose to share; any information you voluntarily share about being autistic, ADHD, AuDHD, disabled, neurodivergent, or about your wellbeing.
Membership and payment information If you join a paid membership, we may receive limited information from the payment or membership platform, such as: your name or username; email address; membership tier; payment status; renewal or cancellation status; limited transaction information. We do not usually receive or store your full card details. Payments are handled by third-party payment providers or platforms, such as Patreon, Stripe, PayPal or similar services, depending on how you join.
Website and technical information When you visit the website, some technical information may be collected automatically, such as: IP address; browser type; device type; pages visited; time and date of visit; referring website; approximate location based on IP address; cookies or similar tracking technologies. This may be collected through the website platform, analytics tools, embedded content, security tools, or cookies.
3. Special category data Some information you choose to share may count as special category data under UK GDPR. This can include health information, disability information, neurodivergence, mental health information, or information about your support needs. The ICO identifies health data as special category data, which needs extra protection. We will only use this type of information where we have a lawful basis and an additional condition under UK GDPR, such as: you have given explicit consent; you have clearly made the information public; it is necessary to provide appropriate support or adjustments; it is necessary for legal claims or legal obligations; another lawful condition applies. Please only share personal or sensitive information that you are comfortable sharing.
4. How we use your personal information We may use your personal information to: respond to enquiries; provide access to membership content; manage memberships, subscriptions and payments; send welcome emails, updates or membership information; send newsletters or marketing emails where you have signed up or where the law allows; provide links or access details for online groups, events, Zoom calls or community spaces; understand how people use the website; improve our resources, content and services; manage safety, safeguarding or behaviour concerns in group/community spaces; keep appropriate records; comply with legal, tax, accounting and regulatory obligations; protect our rights, content, website, members and community.
5. Our lawful bases for using your data Under UK GDPR, we must have a lawful basis for using personal information. The ICO explains that organisations must include their lawful basis in their privacy information.
We may rely on the following lawful bases: Contract We use this when we need your information to provide something you have requested or purchased, such as membership access, digital resources, support group access, or customer support.
Consent We use this where you have clearly agreed, such as when you sign up to a mailing list, agree to receive marketing emails, or choose to share sensitive information. You can withdraw consent at any time by contacting us or using the unsubscribe link in an email.
Legitimate interests We may use your information where it is reasonably necessary for running and improving AuDHD and Then Some, provided your rights and interests do not override this. For example: responding to enquiries; improving services; keeping basic records; protecting our content; preventing misuse of the website or membership; understanding website performance.
Legal obligation We may use or keep information where we need to comply with the law, such as tax, accounting, record-keeping, legal claims, or regulatory requirements.
Vital interests In rare cases, we may use or share information if we believe it is necessary to protect someone’s life or immediate safety.
6. Marketing emails and newsletters If you sign up to receive newsletters, updates or marketing emails, we will use your email address to send those communications. You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting: audhdandthensome@gmail.com We will not sell your email address to third parties.
7. Memberships, Patreon and third-party platforms If you join the membership through a third-party platform such as Patreon, that platform will also process your personal information under its own privacy policy and terms. We may use information from those platforms to: confirm your membership status; provide access to member-only content; contact you about your membership; manage cancellations, access issues or support requests. You should also read the privacy policies of any third-party platforms you use to join, pay, access content, attend sessions or communicate with us.
8. Online groups, Zoom calls and community spaces If you attend an online group, workshop, support session, body doubling session or community call, we may process information such as: your name or display name; email address; attendance details; access needs you choose to share; messages or comments you choose to contribute; safeguarding or behaviour-related notes where necessary. Please be mindful when sharing personal information in group settings. Other attendees may see your name, display name, video, audio, chat messages or anything you choose to share. We ask all members to respect confidentiality, but we cannot guarantee what other participants may do with information shared in a group. Sessions will not usually be recorded unless we clearly tell you in advance and explain how the recording will be used.
9. Contact forms and emails If you contact us through the website, email, social media or another platform, we will use the information you provide to respond to your enquiry and keep appropriate records. Please do not send highly sensitive personal information by email unless you are comfortable doing so. Email is not always a fully secure method of communication.
10. Cookies and website analytics Our website may use cookies or similar technologies to: make the website work properly; remember your preferences; understand website traffic and visitor behaviour; improve content and user experience; support embedded content, such as videos, forms, analytics or social media features. Some cookies are necessary for the website to work. Others may be optional, such as analytics or marketing cookies. You can usually control cookies through your browser settings. If the website uses non-essential cookies, you should provide clear cookie information and, where required, obtain consent before setting those cookies.
11. Who we share your personal information with We may share your personal information with trusted third parties where necessary to run the website and services. This may include: website hosting providers; email marketing platforms; payment processors; membership platforms such as Patreon; video call platforms such as Zoom; cloud storage providers; booking or scheduling tools; analytics providers; professional advisers, such as accountants, legal advisers or insurers; regulators, courts, law enforcement or public authorities where legally required. We only share the information needed for the relevant purpose. We do not sell your personal information.
12. International transfers Some third-party platforms or service providers may process personal information outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as UK-approved transfer mechanisms, adequacy arrangements, or contractual protections.
13. How long we keep your information We will only keep your personal information for as long as necessary for the purpose we collected it. As a guide: enquiry emails may be kept for up to 24 months after the last contact; membership records may be kept while you are a member and for up to 6 years afterwards where needed for tax, accounting, legal or business records; payment records may be kept for up to 6 years for tax and accounting purposes; newsletter records are kept until you unsubscribe or ask us to delete them; support group or community safety records may be kept for as long as reasonably necessary to manage safety, safeguarding, complaints or legal issues; website analytics may be kept according to the settings of the analytics provider. If we do not have a specific retention period, we will decide how long to keep information based on the reason it was collected, whether we still need it, and whether we have legal or safeguarding reasons to keep it. The ICO says privacy notices should explain retention periods or the criteria used to decide them.
14. How we protect your information We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. These steps may include: password-protected accounts; secure third-party platforms; access limited to people who need it; two-factor authentication where available; careful handling of sensitive information; deleting information when it is no longer needed. No website, email system or online platform can be guaranteed to be completely secure.
15. Your data protection rights Under UK data protection law, you may have the right to: ask for a copy of your personal information; ask us to correct inaccurate information; ask us to delete your personal information; ask us to restrict how we use your information; object to certain uses of your information; ask for your information to be transferred to another provider, where applicable; withdraw consent where we rely on consent; complain to the Information Commissioner’s Office. The ICO states that privacy notices should tell people about their information rights, including the right to withdraw consent where consent is the lawful basis. To exercise your rights, contact: audhdandthensome@gmail.com We may need to confirm your identity before responding.
16. Complaints If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue: audhdandthensome@gmail.com You also have the right to complain to the UK Information Commissioner’s Office. ICO website: www.ico.org.uk
17. Children AuDHD and Then Some is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
18. Links to other websites Our website may contain links to other websites, platforms or services. We are not responsible for the privacy practices of other websites. You should read the privacy policies of any external websites or platforms you use.
19. Changes to this Privacy Policy We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date at the top. If we make significant changes, we may take additional steps to let you know, such as by email or website notice.